SMS is ideal for sending short, text-only messages. The standardized nature of SMS is the primary reason that it’s the most ubiquitous text messaging service. SMS is based on standardized communication protocols to send text messages from device to device. SMS, which stands for Short Message Service, is the text messaging service on most mobile phones and other mobile devices. So just what is SMS? How does it work? And why might you choose SMS over another messaging service? What is SMS? But receiving an SMS message doesn’t reveal exactly how the technology works. Most people get text messages every day, so you’re probably familiar with SMS from an end user perspective. Businesses use SMS for marketing, service fulfillment, and customer service, among other things. Read this article for details.SMS is the most used text messaging service in the world. You can add a field to your contact form for clients to indicate the method they prefer to be contacted.SMS can be a useful tool for sending announcements and offers to your clients.Sending SMS messages from the Conversation in the Client Card should not be used for promotional messages, in order to comply with the Telephone Consumer Protection Act (TCPA), which requires all clients to double opt-in for promotional messages.This is a good indicator of the way your clients prefer to be contacted.
An envelope indicates they are contacting you via email, while a speech bubble means text. Pay attention to the icons under your clients' messages.All conversations with that client will appear in one thread, preventing you from having to do the tedious work of remembering which clients contacted you by which method! Switching to SMS from email will not start a new conversation. Once you've finished typing, you can collapse or send your message.Īs long as you remain on the same client card, their incoming messages will appear automatically, with no need to refresh your screen! (The inbox still needs to be refreshed to see incoming messages). To more easily send a long message, you are able to bring up a larger window by clicking the Expand iconĪ larger window will appear to send your message. Note: If you have not registered your landline to send SMS messages to customers, at this point you will be prompted to do so. When you switch to SMS, a character counter will appear next to the SMS icon advising you of how many characters have been used. SMS Messages are limited to 550 characters. A menu will pop up allowing you to switch seamlessly between SMS and email messages. At the bottom of the conversation, click on the envelope icon. Navigate to your Inbox and click on the new conversation to respond to it.īy default, a new conversation will be set to email your messages to your clients (the only exception is if the client was created by a text to your registered landline). SMS is also great for responding to incoming leads or other incoming messages from your website or client portal. (Note: If the button does not turn green and allow you to click, it means there is not a mobile number saved for this client and you will not be able to send them SMS messages).Īlternatively, you can navigate to Clients>Select your client and you can send a message from Conversation in their client card. After clicking Continue, click on Text Message (SMS) at the top. First, click on Send Message, then select your client. First, there is a quick action for sending a message by default on your Thryv Dashboard. There are several ways to start a conversation with your clients in Thryv.
If you haven't already, the first thing you need to do is register your landline to send SMS messages, or use Thryv to acquire a number used for SMS. Thryv gives you the ability to communicate with your customers in a way that is convenient for them! This article will show you how simple it is to communicate with your Thryv customers through SMS (short message service) messages.
0 kommentar(er)
